Rubber wood pretends to be oak; custom-made solid wood cabinets actually become MDF ... Recently, the reporter learned from the Consumer Association that furniture complaints have become a hot spot, and some consumers who purchase furniture at high prices have not received high-end quality and services.
Low-grade wood impersonates high-grade wood
In early February of this year, Mr. Li ordered a set of solid wood cabinets of more than 10,000 yuan in a cabinet company. During installation, it was found that 3 boards were made of high-density boards, and the width of two doors did not meet the original agreement . After a coordinated solution, the company promised to replace the high-density board with solid wood and redo the cabinet door.
In January this year, Ms. Wang spent more than 4,000 yuan to buy a dining table of a certain brand in a home shopping mall. The merchant said that the dining table was made of solid wood. However, after using it for a period of time, Ms. Wang found that many places on the table were cracked, and she discovered that the furniture was not pure solid wood. Other consumers complained that they bought furniture that pretended to be high-end wood with ordinary wood, such as black core manglietia pretending to be teak, or rubber wood pretending to be oak.
Solid wood furniture caused continuous disputes
A few days ago, the reporter visited a large-scale home furnishing store in the city and interviewed a dozen consumers at random. Among them, nearly 80% of consumers prefer to choose solid wood furniture when buying furniture . The reason is that solid wood furniture is environmentally friendly, practical and attractive. More than 70% of consumers know very little about solid wood furniture, they are judged by business introduction or price. As for the difference between oak, elm and other materials, they don't understand it, but only by perception.
The reporter learned that since 2012, the Consumers Association has received 238 household complaints and complaints, accounting for 13.8% of the total number of various complaints and complaints in the same period. Consumers' problems are concentrated in three aspects: First, the quality problem is serious. Rough making. Second, there is a discrepancy between the after-sales service and the pre-sales commitment, and the delivery cannot be made according to the time agreed by the two parties. The wedding room furniture is engaged before marriage, but it has not been sent after marriage. The third is that the purchased products do not match the propaganda of the shopping guide. The custom-made solid wood cabinets are actually made of MDF; it is declared to be solid wood furniture, but it is actually solid wood veneer furniture.
In a shopping mall, the reporter met Mr. Wang, a consumer who just bought a set of walnut furniture. Mr. Wang told reporters that in order to buy this set of furniture, he visited a lot of malls and felt that the selected brand was not bad, but he was also doubtful about the introduction of the merchant. For insurance, he asked the merchant to indicate the material as 100% walnut Furniture.
First clarify the material and then sign the contract
In the national standard "General Technical Conditions for Wooden Furniture" implemented since May 2009, solid wood furniture is divided into all solid wood furniture, solid wood furniture and solid wood veneer furniture. All solid wood furniture means that all parts are made of solid wood, as the saying goes "100% solid wood"; solid wood furniture is furniture whose base material is solid wood, and the surface is not covered; solid wood veneer furniture is made of solid wood on the surface of the substrate Veneer or veneer for veneer treatment, most of the internal substrates are plates.
According to industry insiders, depending on the manufacturing process and the materials used, the price of solid wood furniture of the same type of wood ranges from several thousand yuan to tens of thousands of yuan, and some prices even differ by 10 times. In addition to the fact that all solid wood furniture is environmentally friendly, the other two kinds of solid wood furniture are more or less bonded with chemical glue during the production process. The teak wood has a uniform color, oily and bright, various water vapor is not easy to invade, it is not easy to deform under complex climate, and enjoys the reputation of "the king of ten thousand woods". Because teak is rare and the price is high, some illegal merchants pretend to be black core manglietia with similar appearance and density. The oak-made home has a heavy sense, and is widely used in the decoration of furniture, but some manufacturers pretend to be rubber wood with lower wood prices.
The staff of the Consumers Association reminded consumers to ask what kind of material the furniture is when buying furniture, and sign a purchase contract with the merchant, clearly indicating the material information on the contract, such as pure solid wood furniture or solid wood veneer furniture, comprehensive Wood-like furniture, board wood combined furniture, etc., to avoid consumer disputes.
Teach you to choose solid wood furniture
The Consumers Association reminds consumers to pay attention to the following 6 issues when buying solid wood furniture:
Observe the wood grain .
At present, the raw materials of solid wood are expensive and less and less, and cutting is prohibited in many areas. Therefore, in general, many solid wood materials used for solid wood furniture are solid wood processing plates, and the wood grain is discontinuous. Therefore, large-area parts with beautiful wood grain and symmetry are definitely not all solid wood furniture.
Identify the taste .
The smell of solid wood furniture is generally not too strong, not pungent, and has the smell of natural wood.
Observe the natural defects of wood .
Look at the location of one side with scars and knots, and then look for the corresponding pattern on the other side. If it is asymmetric, it is not all solid wood furniture.
Observe the inner material .
Some furniture will be installed with hinges, hooks, handles and other components, you can remove the components, through the junction of these components and the substrate to observe whether it is solid wood.
Observe the process .
In general, all solid wood furniture expresses the true texture of wood, and manufacturers usually only apply varnish or matt paint on the surface. Artificial board furniture is generally a box structure connected by hardware. Observe the link between the furniture board and the board when buying furniture. If you see three-in-one eccentric connectors, it is likely to be artificial board furniture.
Observe the styling .
If you see it is very dazzling, the shape is very artistic, and the shape of the structure is variable, then it is likely that this furniture is not all solid wood material.
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