The well-known furniture chain stores nationwide have been questioned by Shenzhen consumers for product fraud. Ms. Hu went to the counters of a large furniture store in Phuket on July 31 and bought 5 brand sofas. It was found that 3 of them had skin wrinkles.
The manufacturer of the brand sofa is located in Longgang District. The manufacturer has verified that Ms. Hu's purchase of the sofa was not produced by the factory, and the counter of the furniture store was accused of product fraud.
On July 31, Ms. Hu bought a brand thick leather sofa in a large furniture store in Phuket. A few days later, many friends came home and found that the sofa skin could not rebound after sitting on it. Ms. Hu immediately called the counter of the furniture store and said there was a quality problem.
On August 10, the specialty store came to Ms. Hu's house with an iron and other tools, and began to try to iron the wrinkled skin of the backrest, then removed the backrest and moved it away. On the afternoon of August 14, the counter staff returned the sofa back, but Ms. Hu found that the cortex was still wrinkled, and she began to doubt the quality of the sofa.
Afterwards, Ms. Hu sent a picture of the sofa in her home to the furniture manufacturer who purchased the marked brand, which was confirmed by the company ’s personnel to be counterfeit.
The reporter called the relevant person in charge of the furniture manufacturer yesterday, he confirmed the fact that the product was not from their regular factory, and said that they had stopped supplying the counters of the above-mentioned large furniture stores.
Furniture store response: The problem counter has been closed for rectification
In response to this matter, Manager Liu of the furniture store said that the quality problem occurred at the counter. The Industrial and Commercial Office and the Consumer Association have already intervened in the matter. The branch has also closed the problem counter and rectified it, and said to the consumer that it will make a return and compensate. Lost time costs.
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