The retired Mr. and Mrs. Shen have saved money and added new furniture to the newly renovated house. Although they were cautious when purchasing, they still encountered the strange thing of "the wood board is filled with rubber wood and the store name is Zhang Guanli Dai".
Herald reporter Hu Dehui Correspondent Pan Lipingwen / photo
"It is said that the furniture material is rubber wood, but the one that can be delivered to the house has become a wood board. If you want to return it, you will be told" Where you will pay you a penny, "Hangzhou East China Furniture Market, how can consumers return it? Dare to go? "A few days ago, Mr. Shen and his wife, who lived in Yuhang District, Hangzhou, came to the" Market Discussion "()" Adego Discuss "column, saying," Maybe the request for return will become Disappointed, we also intend to take out the full payment and have a discussion with the unscrupulous store. "
"Main material" rubber wood turned into wood board
Mr. Shen and his wife have retired. In order to improve the quality of life, they bought a commercial house in Yuhang District.
On April 6 of this year, Mr. Shen and his wife left to right, and finally placed an order at the glorious furniture operation department (hereinafter referred to as the glory operation department) of the East China Furniture Market in Hangzhou. They purchased 120 × 190 “three beds†respectively for 15260 yuan 2 There are 1 furniture each including 150 × 190 “three bedsâ€, luxurious large handle bedside table, 215 × 260 wardrobe, 185 × 260 wardrobe. The two parties signed an "Order Contract" stipulating that the material, color and sample are the same, the solid wood series "main material" rubber wood, inside the fir board, the back board Jiuli board, (big wardrobe) there is a camphor board in each door, Mr. Shen Xiang The store pays a deposit of 2,000 yuan.
On September 4, the "main material" was wood board instead of rubber wood. As for the "main material" of furniture written in the "Order Contract" was rubber wood, it was written by the clerk. Now the clerk is no longer in the store, and the furniture "Main material" does not include the door panels and side panels of the large wardrobe. "You won't be given a penny wherever you report it."
After Mr. Shen hit the wall in the store, it was the key to verify the "main material" of his furniture. Mr. Shen found the market supervision department in West Lake District of Hangzhou. Relevant staff introduced that the identification of furniture parts is "main material", which needs to be recognized by an authoritative testing agency. The expensive appraisal fee made Mr. Shen prohibitive. The staff recommended him Complained to the column of "Adego Discussing", which had reported that merchants in the east market of Hangzhou East China Furniture Market besieged consumers. On October 13th, Mr. and Mrs. Shen found the column of "Adego Discussing Statements" in the Herald. After the reporter understood the details, he helped Mr. Shen find the "General Technical Conditions for Wooden Furniture" (GB / T3324-2008), showing that the furniture was supported , Bearing and longitudinal separation components, such as the panel, top panel, door panel, side panel, bottom panel, tripod, etc. in cabinet furniture are called the main components of the furniture, and the materials used to make the main components of the furniture are called the base material, Also called main material (commonly known as "main material"). Obviously, the door panels, side panels and other components of Mr. Shen's purchase of a large wardrobe of furniture are the "main materials".
Industrial and commercial intervention solves the problem
The store not only sells the "main material" rubber wood furniture suspected of fraud, the reporter also found that the "Order Contract" signed by Mr. Shen and the store was covered by the "Special Invoice Seal for Hangzhou Huadong Furniture Market Hangzhou Glory Furniture Business Department" red And the "Receipt Receipt" issued to Mr. Shen is covered with the red seal of "Zhu Da Furniture Operation Department of Hangzhou East China Furniture Market" (hereinafter referred to as Zhu Da Operation Department). What is the reason? Mr. Shen revealed that at the time he only knew that the owner of the shop was Mr. Zhu, and he did not know the relationship between the brilliant operation department and the Zhu Da operation department. "In spite of the iron evidence, in case the merchant still does not buy the bill, and then sues in the court again, it takes a long time and adds new expenses, what should I do?" Mr. Shen also raised worries.
According to Mr. Shen's situation, the reporter suggested that Mr. Shen report to the government functional department, which attracted the attention of the Shangcheng District Industrial and Commercial Bureau in Hangzhou. On October 14, the Wangjiang Branch of the Consumer Association of Shangcheng District of Hangzhou accepted the complaint and conducted a preliminary investigation of both parties, agreeing to accept mediation at another date. On the afternoon of the 20th, the consumer protection staff again organized the mediation agreement between the two parties. At noon on the 23rd, the store returned to Mr. Shen's home to pull back all the furniture sold at the same time. "I really didn't expect that the industry and commerce department wanted to be anxious for the people, and was anxious for the people. Two mediations resolved the problem." Yesterday, Mr. Shen and his wife who received all the furniture refunds came to the guide again. "In the column, the gratitude is beyond words.
In addition, according to the report of the Herald reporter, the seal of the glorious operation department covered by the "Order Contract" is located at the left of F201, Hall 3, Hangzhou East China Furniture Market, and the owner is Sun Moumou; the seal of the Zhuda Operation Department, covered by the "Receipt Receipt", Its business address is F217, Hall 3, East China Furniture Market, Hangzhou, and the owner is Zhu Da. The furniture Mr. Shen actually purchased in Zhu Da ’s operation department has nothing to do with the brilliant operation department, and both of them apply for a “Business Licenseâ€. In response to Zhu Da ’s operation department using the seal of the brilliant operation department and suspected fraudulent consumption by the Zhu Da operation department, the industry and commerce department will deal with it according to law.
In this regard, the person in charge of Wangjiang Industrial and Commercial Office of Hangzhou Shangcheng Industrial and Commercial Branch said that after problems with the furniture, the store often threatened consumers with "you go for identification". However, the general identification fee is relatively expensive and takes a long time. The deterrence encouraged the store to be "bullish". Since this year, they have only accepted the fact that there have been 34 consumer disputes in the Hangzhou East China furniture market. They have frequently adjusted market managers, some managers have weaker management capabilities, the quality of individual merchants is low, customized merchandise processing has increased, and finished products After the actual problems such as adjustments, the legal representative of the market was interviewed last month. After that, the person in charge of the branch also made a special trip to the industry and commerce department to listen to opinions and accept the guidance of laws and regulations. "Although it is not easy to get rid of the difficulties faced by the market in a short time, it is urgent to strengthen market supervision and management and merchants' integrity management education."
Interview notes
The reason why Mr. Shen was able to successfully defend his rights is that apart from the government departments not protecting the shortcomings and helping them out, it is very important that after the store ’s repeated promises to verbally call the furniture “main material†as rubber wood, consumers still insist on the “Order Contract 》 Indicates the material used in the furniture, and saves the original data of all purchase certificates, which provides support for future rights protection.
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