Presumably customers who have been shopping at Red Star Macalline are very impressed with the "Nine Service Commitments" launched by Red Star Macalline. Consumers feel that they will have no worries about buying home products on Red Star. However, many recent consumer incidents have raised questions about the “Nine Service Commitments†of Red Star Store.
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Furniture with quality problems is rejected
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On June 17, 2013, Mr. Yu of Beijing ordered a set of furniture from Victor Furniture at Hongxing Macalline Xianghe Store. Merchants required full payment before delivery. Mr. Yu paid the full amount of 20,580 yuan on the 25th.
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The next day, the Red Star Macalline Xianghe store Vitega sent furniture, but what Mr. Yu did not expect was that the furniture he sent had serious cracks, defects, and peeling paint. Mr. Yu said, "I bought new furniture. How can a product with serious damage be satisfactory! "Mr. Yu refused on the spot. The delivery staff contacted the person in charge of the shop and said it could be changed, but categorically refused to pull the problematic furniture away, and also asked the delivery staff to leave immediately. . This made Mr. Yu feel that the merchant had no sincerity, and said "If I can only choose to return the goods," the merchant said "If the return of goods will be deducted 1,500 yuan in freight." After the merchant asked the delivery staff to throw the furniture directly at Mr. Yu ’s home and Public passage, ready to drive away.
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On the 27th, Mr. Yu reflected the matter to the Red Star Macalline store, hoping to resolve it in a coordinated manner. The results obtained were even more unexpected. Ms. Yang, the after-sales staff of Red Star Macalline Xianghe Branch, said that we can only deal with such problems if we have such problems, and let Mr. Yu bear the freight of 2500 yuan in accordance with the requirements of the merchants.
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This made Mr. Yu very angry. He said: "After the problem occurred, the attitudes and practices of Viterga Furniture and Red Star Macalline are very frustrating. One is to drag, the other is to push, and the third is to fool. There is no sincerity to solve the problem. Red Star Macalline's nine major service pledges for 30 days of no reason to return and sell products are fully responsible. "
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Mr. Qin from Hebei also encountered the same situation. On April 17, 2013, Mr. Qin bought furniture such as beds, wardrobes, five buckets, and bedside cabinets at the Red Star Macalline Xianghe Store Yimeiju, which was used for a new wedding house and paid more than 7,600 yuan in full. After the merchant delivered the goods, Mr. Qin found that the home was damaged and dirty, and there were obvious signs of disassembly and use. Mr. Qin suspected that the old furniture was sent and did not sign it. He asked for the furniture to be pulled back, but the workers left without finishing the speech, and a bunch of furniture parts were left at home. Mr. Qin contacted the merchant. At first, the merchant did not admit that the furniture was old. After many consultations, he only agreed to change the wardrobe. Others were not replaced.
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According to Mr. Qin ’s report, “The merchants have a bad attitude, and if you want to solve it, I ’ll give you a wardrobe . If you do n’t want to solve it, you wo n’t even change the wardrobe . You can complain.†This made Mr. Qin very angry and reflected to Red Star Macalline. Negotiations, but waited nearly a month. Later, Mr. Qin was deducted 400 yuan logistics and furniture packaging fees before returning the goods.
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This matter was settled after a lot of hard work. Mr. Qin said with emotion, "We buy furniture for marriage. Looking at a bunch of furniture parts left at home, we can't even do cleaning, and dragging on it will affect our marriage period. If you order furniture again, it will take a period of more than 20 days. The furniture delivered by Yimeiju is of poor quality, bad attitude, and no integrity. The Red Star Macalline store is so fooling consumers, it has no credibility, and customer service is nothing. An umbrella for unscrupulous merchants! "
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Delivery is delayed for several months. Frequent problems make consumers helpless
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Mr. Wu of Anhui ordered two oak doors, door covers and window covers on March 16, 2013 at the Red Star Macalline Walson Store in Hefei. On April 25, the manufacturer visited the door to measure the dimensions and promised to deliver on June 5. When Mr. Wu asked the merchant to deliver on time, he was told that the Red Star Macalline Walson had closed the door and contacted the Walson manufacturer, who delayed the delivery for various reasons. In desperation, Mr. Wu reflected this matter to Red Star Macalline, and the person in charge of the reception desk promised to give a reply within 7 days. But after more than 20 days passed, the products ordered by Mr. Wu were still not delivered, and Red Star Macalline did not reply. Mr. Wu could not bear it. After many efforts, the merchant delivered the goods on July 10.
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Originally, Hefei Red Star Macalline Walson store promised more than 40 days of delivery, and the result was two and a half months. Mr. Wu questioned: Red Star Macalline "nine major service commitments" delivery installation installation on time is only to attract consumers to buy Just a slogan? !
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However, delivery delays are not uncommon in Red Star Macalline. The same situation is not only seen in Hefei, even in Beijing.
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Mr. Hao Beijing purchased the staircase of Sanli Hongxin, a well-known brand, from Red Star Macalline in the North Fifth Ring Road in June 2012, and paid 23,000 yuan for the staircase and the cabinet under the staircase. In December, Sanli Hongxin came to the site for installation, but it was unable to be installed due to incorrect measurement data of the surveyors. The merchant did not want to redo it as a whole, so he only redo the stairs above. According to Mr. Hao, after the staircase was re-installed after one month, the wood was significantly different from the first production, and it smelled like ink. Within a few days, the stair treads again showed obvious abnormal noise, which was confirmed by the merchants because there was no steel plate installed. Moreover, the handrail on one side of the staircase was not installed, and the cabinet under the staircase was delayed to production. Later, the merchants refused to come forward to solve the problem.
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Mr. Hao said, "In the past year or so, the Red Star Macalline Sanli Hongxin staircase has only delivered one staircase with potential safety hazards. After many communications, the Red Star Macalline store and Sanli Hongxin merchants have always pushed for various reasons. Due to the delivery of the remaining products, we have been renting out houses and unable to move. "The installation was not completed until the end of May this year, but there was still abnormal noise on the last step of the stairs. Mr. Hao said that during the long wait for the installation and delivery, Red Star Macalline exposed many shortcomings such as loose management and unsatisfactory after-sales service.
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He admitted that during his many purchases of building materials to decorate the house, Red Star Macalline's consumer experience can only give a bad review.
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