The floor of the newly paved shop was full of gaps before it was put into use. Ms. Li of Shenyang was a little angry. She was even left with a fire: The maintenance worker said that there was a problem with the floor quality, and the floor's after-sales staff said it was an installation problem.
Ms. Lee and the floor sales have been deadlocked.
Floor company's maintenance workers say the floor is "slanted shoulder"
Yesterday, the reporter met Ms. Li in Yuhong District, Shenyang City and Taixin City. In Ms. Li’s new home, the reporter saw the floor of a new shop. The reporter leaned over and could see the gap in the middle of the floor. Some of the gaps were long and some of the gaps were short. It was possible to see a gap between two floors.
According to Ms. Li’s introduction, on October 16th, she bought an “Yafeng†brand floor for her new home in a furniture city in Shenyang City, and spent a total of more than 3,000 yuan. On October 18th and 19th, the salesman of the floor sent her house laid workers and laid out the floor.
“I didn’t look closely after the day was finished. Later, I discovered that there were a lot of seams in the floor. I went to the furniture shop to find a business. After two days, they sent the workers who last laid floors for me.†Ms. Li told reporters. Talk about.
“The worker inspected it carefully and said that it could not be repaired and the floor was 'slanted shoulder'. I hurriedly asked the worker if he was 'slanted shoulder'. The worker said that the floor was uneven and the factory was cut obliquely so it could not be repaired.†said Ms. Li. .
Floor after-sales staff said this is an installation issue
The maintenance workers said that the newly purchased floor was "slanted shoulders," which could have ruined Ms. Lee. She quickly got in touch with the floor business. "When they bought the floor, they said that they were old and said that this "Ya Feng" floor is something of an Asian 500 and there is absolutely no gap." Ms. Lee was a little angry.
On October 22, after-sales staff on the floor came to Ms. Li’s home. After seeing Ms. Li’s house floor, the staff member told Ms. Li: “What's there on the floor is 'slanted shoulder', this is a problem of paving. It's normal to lay the floor in the middle of the floor. This is allowed by national laws. "I asked if there was a problem with the floor. They said that it was absolutely impossible. Now it can only be repaired. Let me fall in love with which of the accusations went up! In the next few days I went to the furniture city and asked me to change the floor. Ignore me, let me go to the quality inspection center to detect.†Ms. Li told reporters.
Lawyer said: It is best for both parties to negotiate and resolve
Ms. Li was very confused: “I don’t have pavement. How do I know if there are any problems with the floor? Buying such expensive floorboards in regular malls, anyone can think that consumers still need to go to the quality inspection department to spend money to test and prove themselves. What's the problem with buying?"
The reporter and Ms. Li contacted the seller who purchased the floor. A staff member surnamed Feng told reporters: “The floor of her house may be a problem during paving and installation. Now repair him and she must quit. To quality inspection, we are not ignoring anymore, let's change it all, it's impossible."
The reporter asked Hu Haiyan, a lawyer from Liaoning Tongze Law Firm, about this matter. Hu Haiyan told reporters: “Given the current situation, it is recommended that both sides carefully consider that consultation is a good way because quality appraisal and litigation are time-consuming and labor-intensive for both parties. The matter is that negotiation and reconciliation are the quickest and most cost-effective solutions. If you take the legal route, it will be a negotiation failure before you go."
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