China's alarm service industry has gone through more than 20 years of history, from the initial non-market to semi-marketization to a completely open marketization process, from an unordered to an orderly development process. Although there are still some difficulties and problems in the development, with the acceleration of the degree of commercialization of the market, the perfection of industry laws and regulations, the manifestation of diversified operation services, the development of new and high technologies, and the establishment of a service guarantee system, China’s alarm operation service companies It will surely embark on the road of an alarm operation service industry that has Chinese characteristics and suits local needs.
Current Status of Alarm Operation Service Development in China
At present, the development of China’s economic construction is still in a transitional stage. On the one hand, wealth growth accumulates due to the rapid growth of economic development; on the other hand, the social security system and the disparity between rich and poor caused by unbalanced development among regions have led to the social security situation. Increasingly severe. At the same time, the increase in economic strength and international status has led some criminal groups and hostile forces to turn criminal targets toward China.
Taking the 2008 Olympic Games as an opportunity, China's security and protection work has been greatly enhanced. The increase in security requirements has also provided a valuable opportunity for the development of security service industries. Enterprises engaged in the production of security equipment and security services have mushroomed. However, because our country has long formed a government-led, national security guarantee system that gradually fails to adapt to the development model of the market economy, the alarm service market is not competitive, and the single service products cannot meet the diversified needs if it is market-oriented. Under the circumstances, domestic security and alarm service companies cannot seek new directions and space for development and will hinder their own development.
There are still many problems that enterprises need to explore in the process of participating in social security protection services, including safety awareness and service forms. The “Security Regulations†formally implemented in 2010 also open up more service space for the installation of alarm service companies. I believe this It also pointed out a development channel for many domestic security service companies to become bigger and stronger.
Security Service Enterprise Development Should Pay Attention to
1. Safety Awareness, Standardization and Standardized Development
After 30 years of development in the security industry, so far, there is no existing industry laws and regulations that have escorted the development of the security industry. There is no real law to rely on. As the sunrise industry is bound to undergo various development in the various ways The industry should call for accelerating the work of security legislation, which is an important measure to promote the regularization of the alarm service industry and the optimization of the environment.
Compared with the security product manufacturing and security engineering markets, the security and alarm service industry has a low barrier to entry, development is relatively slow, and there are many problems such as the small number and scale of operations, chaotic market environment, and high pressure for survival. The direct consequence is that the company does not have a unified standardized management system and the market is promiscuous. In addition, the relatively high investment rate of return in the early years of the industry and even speculation, security service providers everywhere have mushroomed. Some companies have the same equipment, software, operating models, and homogenized products that disrupt the market order. Damage to the healthy and orderly development of the industry.
A healthy and orderly security alarm service company must cultivate a group of highly-security-conscious professionals. As a security service with a certain speciality, solving safety awareness is the primary issue. At the same time, it must also form a service security system that conforms to the national industry and norms.
Taking a good look at the excellent companies engaged in security protection services at home and abroad, they all have good performance in promoting awareness of security services and standardizing and standardizing service processes. Safety and security are not merely a formal requirement, but they must be based on personal safety and provide security for customers under the principle of standardization and standardization. The urgent need to issue alarm operation service laws and regulations is the basis for the development of China's alarm operation service industry.
2, with the ability to respond to personalized service needs
At this stage, China's security and alarm operation service market is mainly government, enterprises and institutions. Community home security alarm operation service development is relatively slow, but it occupies a large market space in the future.
The government, finance, education, resources, military, and other sectors, as well as various industries, have different levels of requirements for security alarm services due to different levels of risk. After years of development, a complete service system has been formed. In the future, it is also necessary to strengthen the service model of alarm operations in different industries to improve the establishment of service systems.
The society is advancing, and people's safety awareness has also been continuously improved along with the development of society. Providing different security services for different classes of people is the market space for the development and growth of our country's alarm operation service companies in the future.
Due to the late start of China's alarm operation service industry, the single service content is also one of the main factors for the lagging development. Personalized services should include: product technology research and development, personalized system construction and services, etc. In the development of personalized services, we must effectively rely on China's national conditions and people's habits, including a regional political economy, human factors, and geographical environment. And educational background and many other factors. Among them, we must form people-oriented characteristics, because each person's safety awareness is different, safety needs and safety levels are also different, to meet the needs of different groups of security services, which requires security service companies must have a personalized security service responsiveness, and This ability must be the strength of the company, including the coordinated development of capital and technology, in order to improve the overall level of China's alarm operations service companies.
3, integrated security services
With the continuous development of the demand for security services, the customer's reliance on security service companies has been increasing year by year. Customers have gradually overstepped the demand for security products to the need for security protection services, thus providing integrated security services for security service companies. Made new requirements. Security service companies must not only design a set of security solutions that meet the safety standards and regulations, but also provide customers with safe and reliable security products, guarantee high-quality project guarantees, and guarantee the operation of safety equipment safety systems, including operation and maintenance systems, etc. Achieve the promise of providing security to customers.
Taking the opportunity of the 2008 Olympic Games and the 2010 World Expo, China's security and protection work has greatly improved. The increase in security requirements also provides a valuable opportunity for the development of the security service industry. Especially after the inspection of the 2008 Olympic Games, the security and alarm operation service enterprises have achieved an overall improvement. This increase is not merely an increase in "quantity" but an increase in "quality".
As our country's security and alarm service is still in its infancy, we should cherish the grasp of the current development environment, the construction of safe cities, the construction of the “3111†project, and the development of science and technology and other large-scale projects for national enterprises that are committed to becoming bigger and stronger. Launched, the construction of large-scale security systems throughout the country will inevitably drive the improvement of the level of security services to maintain the system's safe operation and service guarantees. This work is sustainable, and it must be deeply rooted in the field of alarm operation services. The overall service level of domestic security companies and the establishment of an integrated alarm operation service system are imperative.
4. Collective development of physical defense, technical defense, and civil defense
Safety precautions include the three categories of physical defense, technical defense, and human defense. Among them, civil defense and physical protection are the basis of security protection, and technical protection is the application of modern science and technology and security protection.
With the development of social economy, the status of high and new technology in the security industry has become increasingly important. The past safety precautions were based on the “human sea†as the tactics. With the development of science and technology, technical precautions were formed as the main prevention measures. As an enterprise providing security protection services, physical defense, technical defense, and human defense must be combined and balanced. With regard to development, the introduction of the Regulations on the Administration of Security Services is a balance of the development of air defense and technical defense, which will enable the two to be more closely integrated and to exert greater functions and functions.
Security protection service companies in the future must have the ability to balance the development of three defenses, especially the combination of air defense and technical defense. Simply emphasizing technical protection or air defense cannot achieve the promise of customer safety. The application of high-tech technologies and the professional protection of security protection personnel are two rounds of the development of security protection service enterprises. Removing any round will prevent security service companies from developing.
5. Perfect loss protection system
The establishment of a sound security protection system for the security industry is the fast track for the security and alarm operation service industry to enter the high-speed development.
The industry and service content of the security alarm service industry itself has a relatively high risk, and it has become a gap between the "marriage" with the insurance industry. The security protection service itself not only includes the risk warning and the police disposal, but also should share the necessary risks for the result of the police, such as the security insurance service. Only in this way can the customer's security service be effectively protected.
From the experience of developed countries, the cooperation between the alarm service industry and the insurance industry can greatly accelerate the development of the alarm service industry. On the one hand, it depends on the alarm service industry itself, for example, the stability and security of the alarm system; on the other hand, it is determined by the decision makers of the insurance industry that they are optimistic and confident about the future of the alarm service industry. However, from the current domestic actual operations, the cooperation between China's insurance industry and the alarm service industry is still at an experimental and exploratory stage. The cooperation between the two will continue to run in the future, hoping to get out of the current state as soon as possible and create a new cooperation space.
Conclusion
China's alarm operation service industry has experienced more than 20 years of development. As the sunrise industry, with the development of the social economy, the improvement of the legislative environment, and the increase in demand for security services, the security alarm operation service industry will usher in new opportunities for development. What we need to do now is to strengthen and accelerate the pace of self-building and create greater conditions for winning opportunities so as to establish the status of China's alarm operation service industry.
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