In order to better listen to customers' voices and improve customer service level, Hexagon officially established the Customer Care Center at the end of October 2007 to establish the Hexagon China Customer Service Hotline, and in November 2007. Officially started on the 1st.
The construction of the Customer Care Center fully reflects Hexagon's quality policy and service concept, based on continuous improvement of our customer satisfaction, and builds an internationally standardized bridge and platform for customers to contact and communicate with us. The full expression of the determination to improve customer service performance and customer care is a solid step for the company on the road to creating the "China's first service brand" goal.
The Hexagon Customer Care Center has set up key operational functions such as business representatives, customer service representatives, technical experts, operational analysis, and operational monitoring, and has appointed mobile technology support experts to support the Customer Care Center. At the same time, through the 400-6580-400 telephone, the customer service information, machine repair, customer complaints, troubleshooting, spare parts purchase, upgrade and other fast customer service channels were opened. At the same time, we will also give customers active telephone call back and satisfaction surveys on a regular basis, so that customers' problems can be dealt with and resolved in a timely manner.
Helping customers to maximize the effective use of metering products is the constant direction and hard-working goal of Hexagon Measurement Technology (Qingdao) Co., Ltd. for many years. While providing customers with a full range of geometric metrology products, Haikescom is committed to improving the ability to respond quickly to customer needs, from regionalized 12 precision measurement centers that integrate sales, service and demonstration training to the network. Provide 24/7 online technical support and services. At present, Hexagon has taken the lead in setting up 400 national unified customer service hotlines in China's metrology field, making customer service the last link of enterprise management service and the first link to meet deep demand.
The opening of the 400-6580-400 phone is another major step in Heikekang's after-sales service, enabling Hexagon customers not only to enjoy world-class metering products, but also to have multiple channels (regional centers) The headquarters, customer care center, network, etc., and Hexagon's comprehensive, rapid and rapid contact, further established the position of Hexagon's industry leader.
The construction of the Customer Care Center fully reflects Hexagon's quality policy and service concept, based on continuous improvement of our customer satisfaction, and builds an internationally standardized bridge and platform for customers to contact and communicate with us. The full expression of the determination to improve customer service performance and customer care is a solid step for the company on the road to creating the "China's first service brand" goal.
The Hexagon Customer Care Center has set up key operational functions such as business representatives, customer service representatives, technical experts, operational analysis, and operational monitoring, and has appointed mobile technology support experts to support the Customer Care Center. At the same time, through the 400-6580-400 telephone, the customer service information, machine repair, customer complaints, troubleshooting, spare parts purchase, upgrade and other fast customer service channels were opened. At the same time, we will also give customers active telephone call back and satisfaction surveys on a regular basis, so that customers' problems can be dealt with and resolved in a timely manner.
Helping customers to maximize the effective use of metering products is the constant direction and hard-working goal of Hexagon Measurement Technology (Qingdao) Co., Ltd. for many years. While providing customers with a full range of geometric metrology products, Haikescom is committed to improving the ability to respond quickly to customer needs, from regionalized 12 precision measurement centers that integrate sales, service and demonstration training to the network. Provide 24/7 online technical support and services. At present, Hexagon has taken the lead in setting up 400 national unified customer service hotlines in China's metrology field, making customer service the last link of enterprise management service and the first link to meet deep demand.
The opening of the 400-6580-400 phone is another major step in Heikekang's after-sales service, enabling Hexagon customers not only to enjoy world-class metering products, but also to have multiple channels (regional centers) The headquarters, customer care center, network, etc., and Hexagon's comprehensive, rapid and rapid contact, further established the position of Hexagon's industry leader.
ZHEJIANG KINGSIR VALVE CO., LTD. , https://www.kingsirvalves.com